Refund policy
Order Cancellations/Returns
All sales are final.
Exchanges
We only replace items if they are defective or damaged upon delivery. All defects or damages have to be reported within 5 days of delivery and prior to installation of hair on the Ponytail Sleeve. Hair pins must be unused and never worn. Exchanges are for the same item. To begin the exchange process, please send us an email at contact.cottoncreations@gmail.com with a description of the defect along with clear photos and/or videos depicting the defect. Based on the information provided we will determine if the item is defective, at our discretion. If approved, we will provide the return address where the defective items can be shipped.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.
All sales are final.
Exchanges
We only replace items if they are defective or damaged upon delivery. All defects or damages have to be reported within 5 days of delivery and prior to installation of hair on the Ponytail Sleeve. Hair pins must be unused and never worn. Exchanges are for the same item. To begin the exchange process, please send us an email at contact.cottoncreations@gmail.com with a description of the defect along with clear photos and/or videos depicting the defect. Based on the information provided we will determine if the item is defective, at our discretion. If approved, we will provide the return address where the defective items can be shipped.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.